Napco Security Technologies Home Security System GEM DXRP1 User Manual

OPERATING GUIDE for your  
GEM-DXRP1 KEYPAD  
SYSTEM READY  
10/01/06 12:09 AM  
OI322 6/06  
© NAPCO 2006  
 
TABLE OF CONTENTS  
TO SILENCE AN ALARM, ENTER YOUR  
TABLE OF CONTENTS  
CODE, AND PRESS J.  
Section  
Page  
FOR SERVICE, CALL: _____________________  
CENTRAL STATION: _____________________  
EXIT DELAY: ___________________________  
ENTRY DELAY: _________________________  
KEYPAD CONTROLS & INDICATORS............................................4  
SETTING THE ALARM (ARMING) WHEN LEAVING.......................6  
PROTECTING YOURSELF WHILE ON THE PREMISES ................8  
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING...10  
FIRE PROTECTION.........................................................................11  
KEYPAD FUNCTIONS.....................................................................15  
CENTRAL-STATION MONITORING................................................20  
ADVANCED FEATURES .................................................................21  
PROGRAMMING USER CODES.....................................................22  
FIRE ALARM SOUND*:  
_____________________________________  
BURGLAR ALARM SOUND*:  
_____________________________________  
KEYPAD FIRE ENABLED?  
KEYPAD PANIC ENABLED?  
KEYPAD AUX. ENABLED?  
YES NO  
YES NO  
YES NO  
ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE" .............24  
SETTING THE DATE AND TIME ...................................................26  
KEYPAD MESSAGES......................................................................27  
GLOSSARY .....................................................................................30  
SYSTEM TROUBLE ERROR CODES .............................................33  
TROUBLESHOOTING .....................................................................38  
*FIRE HAS PRIORITY OVER BURGLARY.  
3
 
KEYPAD CONTROLS & INDICATORS  
4
 
KEYPAD CONTROLS & INDICATORS  
Window. Displays system status  
messages, zone descriptions, etc.  
INSTANT Button. (1) Cancels  
BYPASS Button. (1) Deactivates  
selected zones from the system.  
(2) Unbypasses a bypassed zone  
(GEM-P3200/9600 panels only).  
entry delay on Exit/Entry Zones,  
causing an instant alarm upon  
violation. (2) Scrolls window  
display backward (PRIOR). (3)  
Answers “NO” to questions in the  
window display.  
STATUS Light. Lights (green) to  
indicate that the system is ready  
for arming. If a zone is not  
secured the light will be off and  
the zone will display in the  
window. If a zone has been  
bypassed, the STATUS light will  
blink while armed.  
RESET Button. (1) Resets  
various system troubles, displays,  
etc. (See text.) (2) Resets  
residential smoke detectors.  
AREA Button (*). Selects other  
areas and is used with  
emergency buttons.  
Numerical Keys (1-9, 0). Used to  
enter codes, zone numbers, etc.  
ARMED Light. Lights (red) to  
indicate that the system is armed.  
If an alarm has occurred, the  
ARMED LED will be flashing.  
Emergency Buttons. Used with  
the G button to signal an  
ON/OFF Button. Entry key.  
Causes the entered code or  
selected function to be executed.  
emergency, as follows:  
Press the 7 and the  
G
G
buttons for Fire Emergency.  
INTERIOR Button. (1) Bypasses  
all Interior Zones simultaneously  
to allow free movement within the  
premises. (2) Scrolls the window  
display forward (NEXT). (3)  
Answers “YES” to questions in  
the window display.  
FUNCTION Button. Selects  
available system functions as  
displayed in the window. The  
selected function is executed by  
pressing the J button.  
Press the 8 and the  
buttons for Auxiliary Emergency.  
Press the and the  
buttons for Police Emergency.  
9
G
5
 
SETTING THE ALARM (ARMING) WHEN LEAVING  
Arming the System  
SYSTEM READY  
1 Check the keypad. The green STATUS light must be on in order to arm. If the  
green light is off, “ZONES FAULTED” will display in the window followed by the  
number and description of each faulted zone. Note each problem zone and  
secure it by closing a window, door, etc. When all zones are secure, the green  
STATUS light will come on and the window will display “SYSTEM READY”.  
EXIT TIME 060  
PLEASE LEAVE NOW  
2 Arm the system.Enter yourcodeand press J. The green STATUS light will go  
off, the red ARMED light will come on and the window will display “EXIT TIME  
XXX”, “PLEASE LEAVE NOW” (where “XXX” represents the exit time remaining,  
CAN’T ARM SYSTEM  
ZONES FAULTED  
in 10-second steps). Note: If you enter a wrong code, the keypad will display  
“INVALID ENTRY,TRYAGAIN”.
ZONE FAULTED  
02 BACK DOOR  
3 Leave the premises. Leave through the exit door before exit time expires.  
Priority Arming  
If you attempt to arm with a faulted Zone, a 3-second tone will sound at the keypad.  
“CAN'T ARM SYSTEM”, and “ZONES FAULTED” will display in the window,  
indicating that the faulted zone(s) must be secured before the panel can be armed.  
BYPASSED  
BYPASSED  
BYPASSED  
Selectively Bypassing Zones  
If you cannot locate or repair the problem yourself, call for assistance. If you cannot  
get immediate help, bypass the problem zone(s) from the system by pressing B,  
then the zone number (or vice versa).  
Note: Bypassed zones are unprotected. If armed with zones bypassed, be sure to  
have the system checked as soon as possible  
02 BACK DOOR  
6
 
SETTING THE ALARM (ARMING) WHEN LEAVING  
System Trouble  
SYSTEM TROUBLE  
If you attempt to arm with a “SYSTEM TROUBLE” display alternating with an indicated trouble  
code (e.g. “E02-00” (low battery); see SYSTEM TROUBLE ERROR CODES), a 3-second tone  
will sound at the keypad. The window will display "CAN'T ARM SYSTEM, PRESS RESET KEY".  
If you cannot correct the problem immediately, pressing Cwill enable you to arm in this  
condition. Be sure to call for service as soon as possible.  
Area Arming (Optional)  
SYS/TRBL  
SYS/TRBL  
LOW BATTERY  
E02-00 SERVICE  
Some systems may be divided, or partitioned, into smaller independent subsystems, which are  
referred to as Areas. In a system that has been partitioned into multiple areas, one or more area  
may be armed while others remain disarmed.  
CAN’T ARM SYSTEM  
PRESS RESET KEY  
SYS/TRBL  
Manager's Mode (Optional)  
The Manager's Mode allows the user to arm / disarm other areas in a partitioned system. To  
arm/disarm a different area:  
1. Press the numerical key representing the other area number.  
EXIT TIME 060  
PLEASE LEAVE NOW  
2. Press Gfollowed by J. The keypad will now provide status and control of that area.  
3. Enter your User Code followed by J to arm or disarm the area.  
4. Press G followed by J to return to the home area.  
Global Arming (Optional) (Not available with GEM-P1632/816 panels)  
To arm all areas simultaneously, press 9, G and enter your code followed by J.  
To disarm all areas simultaneously, press 0, G and enter your code followed by J.  
CAN’T ARM SYSTEM  
AREA X IN TROUBLE  
The User Code must be valid in all area(s).  
If any zone is not secured, the keypad will display “CAN’T ARM SYSTEM, AREA X IN  
TROUBLE”, where X indicates the number of the Area in trouble. All faulted zones in the  
respective area(s) must be secured or bypassed. Note: If a system trouble is indicated, the  
system cannot be armed using this method.  
7
 
PROTECTING YOURSELF WHILE ON THE PREMISES  
Bypassing Interior Zones  
BYPASSED  
SYSTEM READY  
Interior Zones, when bypassed, allow free movement within the home while the  
protection of armed perimeter zones is maintained. To bypass Interior Zones, press  
E and enter your User Code followed by D.  
Your system may have provisions for two groups of Interior Zones. (Optional) (Interior Groups programmed? YES NO)  
Press E, followed by D to Bypass Interior Group 1: [ ____________________________________ ]  
Press E twice followed by D to Bypass Interior Group 2: [ ______________________________ ] (GEM-P9600 Only)  
Press E three times followed by D to Bypass both Interior Groups 1 & 2.  
Automatic Interior Bypass (Optional - Automatic Interior Bypass programmed? YES NO)  
Your system may have been programmed for Automatic Interior Bypass, which allows it to recognize that you have armed the  
system and remained in the house, prompting it to automatically adjust the interior protection accordingly.  
If you arm the system and remain in the house, all Interior Zones are automatically bypassed. The keypad will display  
“BYPASSED” indicating that it is safe to move about.  
If the system is armed and you leave, the Interior Zones will unbypass, providing complete interior protection.  
Instant Protection  
When retiring for the evening, after all family members are home, you can cancel the  
SYSTEM ARMED  
I
entry delay on the Entry Zone(s). To arm with instant protection, press F just prior  
to arming, or at any time after the system is armed. When armed with Instant Protection opening the entry door will cause an  
immediate alarm.  
When arming with Instant Protection, the exit delay will remain in effect, allowing exit of the house just after arming. While  
armed, the window will display “SYSTEM ARMED” (“SYSTEM ARMED I” will display with the GEM-P9600/3200) and the  
red ARMED light will flicker rapidly to indicate instant protection.  
8
 
PROTECTING YOURSELF WHILE ON THE PREMISES  
Easy Exit (Optional - Easy Exit programmed? YES NO)  
Your system may have been programmed for Easy Exit, which allows a user to exit the premises while the system is armed. By  
activating Easy Exit while the system is armed, the Exit Delay countdown will take place, during which time you are permitted to leave  
through the exit door. The Easy Exit Delay time will be identical to the Exit Delay time the system gives you each time it is armed.  
This will allow, for example, an early morning commuter to exit the house, without having to disarm and rearm the system, awaking the  
family.  
Press E to activate Easy Exit on your system.  
(GEM-P3200/GEM-P9600 V11D or less, GEM-P1632 V8G or less)  
Press D to activate Easy Exit on your system.  
(GEM-P3200/GEM-P9600 V20 or greater, GEM-P816/P1632 V9A or greater)  
Emergency Buttons (Only available if programmed)  
The Blue Emergency Buttons (7,8& 9), if programmed, are always active,  
whether the system is armed or disarmed. The emergency signal will only be transmitted  
when an Emergency Button and G are pressed at the same time.  
Fire Emergency Simultaneously press 7 and G to alert the central station of a fire  
emergency. *(Fire Emergency programmed? YES NO)  
Auxiliary Emergency Simultaneously press 8 and G to alert the central station of  
an Auxiliary emergency. *(Auxiliary Emergency programmed? YES NO)  
Police Emergency Simultaneously press 9 and G to alert the central station of a  
police emergency. *(Police Emergency programmed? YES NO)  
9
 
TURNING OFF THE ALARM (DISARMING) WHEN RETURNING  
Disarming the System  
DISARM SYSTEM  
ENTRY TIME XXX  
1 Enter your premises through the Entry/Exit door. The keypad will sound a steady or pulsing  
tone to remind you to disarm the system before your Entry Delay time expires.  
2 Enter your User Code and press D. The red ARMED light will go out, indicating that the  
system has been disarmed. If you enter an invalid code, the keypad will beep 4 times,  
signifying an error. Re-enter your code immediately. 10 seconds before Entry Delay expires,  
the keypad will emit a pulsing warning tone.  
INVALID ENTRY  
TRY AGAIN  
Alarm Indication / Silencing an Alarm  
**** ALARM ****  
02 - BACK DOOR  
03 - LIVING ROOM  
If the red ARMED light is flashing and “ALARM” is displayed, an alarm occurred while you were  
out. Proceed with caution! If you suspect that an intruder may still be on the premises, leave  
immediately and call authorities from a neighbor's phone.  
To silence an audible alarm:  
1 Enter your code and press J. After the system is disarmed, the window will continue  
to display “ALARM” followed by the zone(s) violated.  
2 To reset the display, note the zones violated, then press C.  
Ambush (Optional) Your Ambush Code Type is: TYPE 1 (Prefix) TYPE 2 (Unique)  
My Ambush Code is ___________________  
If an intruder forces you to disarm your system, enter your Ambush Code and press J. There are two types of Ambush Codes:  
(1) A 2-digit code (prefix) entered just prior to your normal User Code and (2) A separate and unique User Code.  
Example Type 1 (Prefix): If your User Code is 1234 and your Ambush Code is 99, press 991234J.  
Example Type 2 (Unique): If your User Code is 1234 and your Ambush Code is 8899, press 8899J  
Using your Ambush Code will send a silent alarm to the central station. The red ARMED light will go out and the window will display “SYSTEM  
READY” as if the system were normally disarmed. There will be no indication that a silent alarm has been sent.  
10  
 
FIRE PROTECTION  
(Applicable only where local ordinance permits use of this alarm control panel for fire protection.)  
Fire-Zone Alarm  
FIRE  
FIRE ALARM  
If a fire is detected, “FIRE ALARM” will be displayed and the keypad sounder will pulse.  
1. If a fire is in progress, evacuate the premises immediately! If necessary, call the  
Fire Department from an outside phone.  
2. Press the C button to silence the keypad sounder.  
3. If there is no evidence of a fire, enter your User Code and press J to turn off the  
alarm.  
4 Check smoke detector(s). If a smoke detector tripped, its red alarm indicator light will  
be on.  
After the alarm condition is corrected (thermostat cooled down; smoke cleared from  
detector; etc.), pressing C again will reset the keypad within about 10 seconds.  
NOTE: When the Fire Zone is reset, the FIRE icon on the left side of the display will go  
out. If the FIRE icon is still displayed, the fire zone has not been properly reset. If you  
cannot clear this condition by pressing C, call for service.  
FIRE TROUBLE  
Fire-Zone Trouble  
FIRE TBL  
SYS/TBL  
1. If a problem in the fire-circuit is detected, “FIRE TROUBLE” will display and the  
sounder will pulse to signal a malfunction.  
2. Press C to silence the sounder. Call for service immediately!  
11  
 
FIRE PROTECTION  
2. One person sounds the alarm.  
3. Each person tests his door.  
4. Pretend the door is hot and use the  
alternate escape exit.  
5. Everyone meets outdoors at the  
assigned spot.  
against it and open it cautiously. Be  
ready to slam the door if smoke or  
heat rushes in. Crawl through smoke,  
holding your breath. Close the doors  
again on leaving to help prevent the  
fire from spreading.  
Preparing a Fire Escape Plan  
Even with the most advanced fire alarm  
system, adequate protection requires an  
escape plan.  
To prepare your plan, draw floor plans of  
your building. (Space is provided on the  
next page). Show two exits - a front or  
back door and a window from each room.  
(Make sure the window works. You may  
need a special fire-escape ladder if the  
window is high up). Write down your  
outside meeting place.  
4. Go to your specific outdoor meeting  
place so you can see that everyone is  
safe.  
5. Assign someone to make sure nobody  
returns to the burning building.  
6. Call the Fire Department from a  
neighbor's telephone.  
Important! - Read Carefully  
Discuss these escape procedures with all  
those who use the building:  
1. In a residence, sleep with the bedroom  
door closed. A closed door will hold  
back deadly smoke while you escape.  
2. When the fire alarm signals, escape  
quickly. Do not stop to pack.  
Family Rehearsal.  
Rehearse each of the following activities:  
1. Everyone in his room with the doors  
closed.  
3. Test the door. If it is hot, use your  
alternate route through the window. If  
the door is cool, brace your shoulder  
Would You Like More Safety Information?  
For more information on home fire detection, burn safety, and home fire safety,  
write to the National Fire Protection Association, Public Affairs Dept. 05A,  
Batterymarch Plaza, Quincy, MA 02269.  
12  
 
FIRE PROTECTION  
Floorplan  
Draw a plan of your premises in the space provided below.  
Floorplan  
13  
 
FIRE PROTECTION  
LIMITATIONS OF FIRE ALARM WARNING SYSTEM  
provide early-enough warning for a variety of  
reasons: (a) they may not sense fires that  
start where smoke cannot reach them, such  
as in chimneys, walls, roofs, behind closed  
doors, etc.; (b) they may not sense a fire on a  
different level of the residence or building; (c)  
they have sensing limitations; no smoke  
detector can sense every kind of fire every  
time.  
who are awake may not hear the warning if  
the alarm is obscured by noise from a stereo,  
radio, air conditioner, or other appliance, or  
by passing traffic, etc. Alarm warning  
devices, however loud, may fail to warn the  
hearing impaired.  
Although a fire alarm system may be of a  
reliable and state-of- the-art design, neither it  
nor its peripheral detection devices can offer  
guaranteed protection against fire. Any such  
equipment may fail to warn for a variety of  
reasons:  
Alarm products, as all electrical devices,  
are subject to component failure. Even  
though the equipment is designed for many  
years of trouble-free performance, electronic  
components could fail at any time.  
Control panels, communicators, dialers,  
smoke detectors, and many other sensing  
devices will not work without power. Battery-  
operated devices will not work without  
batteries, with dead batteries, or with  
improperly-installed batteries. Devices  
powered solely by AC will not work if their  
power source is cut off for any reason.  
Thermostatic heat detectors do not  
always detect fires because the fire may be a  
slow smoldering low-heat type (producing  
smoke); because they may not be near the  
fire; or because the heat of the fire may  
bypass them. These detectors will not detect  
oxygen levels, smoke, toxic gases, or flames.  
Therefore, they may only be used as part of  
a comprehensive fire-detection system in  
conjunction with other devices. Under no  
circumstances should thermostatic heat  
detectors be relied upon as the sole measure  
to ensure fire safety.  
Above are some of the reasons that fire  
alarm equipment could fail. The most  
common cause of an alarm system not  
functioning when a fire occurs is inadequate  
testing and maintenance. The system should  
be tested at least weekly to ensure that all  
the equipment is working properly.  
Fires often cause a failure of electrical  
power. If the system does not contain a  
working battery backup power supply, and if  
the electrical circuit feeding the devices is cut  
or is not providing power for any reason, the  
system will not detect heat or smoke or  
provide any warning of a possible fire.  
While an alarm system may make one  
eligible for lower insurance rates, it is not a  
substitute for insurance. Homeowners,  
property owners, and renters are therefore  
urged to maintain adequate insurance  
coverage of life and property.  
Telephone lines needed to transmit  
alarm signals to a central monitoring station  
may be out of service.  
Alarm warning devices such as sirens,  
bells, or horns may not alert someone behind  
a closed or partially-opened door. Warning  
devices located on one level are less likely to  
alert those on a different level. Even those  
Smoke detectors, though highly effective  
in reducing fire deaths, may not activate or  
14  
 
KEYPAD FUNCTIONS  
The keypad can provide access to a wide assortment of utility functions. The functions are displayed in a prompting “YES/NO” format.  
1
To enter the Function Menu, press A.  
In all UL-listed or high-security installations, a valid User Code must first be entered followed by A.  
2
3
To skip a function, answer NO (F) or A.  
To select and execute a function, answer YES (E) or J.  
Functions may be manually scrolled forward or backward using A and B, respectively.  
To return to normal keypad operation, press the C button. The keypad will automatically return to its normal operating  
mode if no activity is detected for longer than one minute.  
Display Zone Faults? Displays the zone number of zones that are not secured. Press  
DISPLAY  
the NEXT and PRIOR Buttons (as displayed on-screen) to scroll faulted zones (required for  
GEM-P3200/9600 panels. GEM-P816/1632/1664 panels will auto-scroll).  
ZN FAULTS  
Y/N  
Display Zones Bypassed? Displays bypassed zones. Press NEXT(E) and  
PRIOR (F) to scroll bypassed zones (required for GEM-P3200/9600 panels. GEM-  
P816/1632/1664 panels will auto-scroll).  
DISPLAY  
ZN BYPASSED Y/N  
Display Zone Directory? Displays a listing of all zones in the Area. Press NEXT  
(E) and PRIOR (F) to scroll zone directory (required for GEM-P3200/9600 pan-  
els. GEM-P816/1632/1664 panels will auto-scroll). (Note: This function available with GEM-  
P1632 control panel firmware version 9a or later).  
DISPLAY  
ZN DIRECTORY Y/N  
15  
 
KEYPAD FUNCTIONS  
Activate Bell Test? Activates the alarm (while disarmed) for about 2 seconds and performs a  
ACTIVATE  
BELL TEST  
battery test. If the alarm does not sound, call for service.  
Y/N  
Y/N  
If the battery is low, a “LOW BATTERY E02-00 SERVICE” will appear in the display  
indicating a low battery condition. Allow 24 hours for the battery to recharge. If the trouble  
continues, call for service.  
Display System Troubles? Displays 1- or 2-digit error code along with a description of a  
problem detected in the system. (See SYSTEM TROUBLE ERROR CODES for a full  
description of these codes.) Use NEXT(E) and PRIOR (F) to scroll system troubles.  
DISPLAY  
SYS TRBL  
(Note: This function available with GEM-P9600 and GEM-P3200 control panels only).  
Display Fire Alarms? Displays alarms that have occurred on the Fire Zone(s). Press the  
NEXT and PRIOR Buttons to scroll zones (required for GEM-P3200/9600 panels. GEM-  
P816/1632/1664 panels will auto-scroll).  
DISPLAY  
FIRE ALARM  
Y/N  
Y/N  
Y/N  
Display Fire Troubles? Displays trouble conditions that have been detected on the Fire Zone  
(s). Use NEXT(E) and PRIOR (F) to scroll zones (required for GEM-P3200/9600  
panels. GEM-P816/1632/1664 panels will auto-scroll).  
DISPLAY  
FIRE TRBL  
Activate Chime? The Chime Mode will sound a tone at the keypad when the programmed  
zone is faulted while disarmed. To deactivate the Chime Mode, re-enter the Function Mode and  
when “DEACTIVATE CHIME“ is displayed, press YES (E). Note: The Chime Mode is  
disabled while armed. Chime is disabled for Protected zones while armed, Never Armed zones  
(such as a driveway sensor) will continue to chime when system is armed.  
ACTIVATE  
CHIME  
Activate Watch Mode? (Optional - Watch Mode programmed? YES NO) This optional  
feature simultaneously turns on all zones designated as Day Zones, which will cause an  
indication at the keypad if a zone is opened while the system is disarmed. To deactivate the  
Watch Mode, arm, then disarm. All Day Zones will revert to regular Burglary Zones. Note: The  
Watch Mode is disabled while armed. (Note: This function available with GEM-P9600 and GEM-  
P3200 control panels only).  
ACTIVATE  
WATCH  
Y/N  
16  
 
KEYPAD FUNCTIONS  
Reset System Trouble? System troubles display and sound at the keypad. Correcting  
the trouble will clear most indications, however the following error codes will require  
manual reset: E13; E19; E20 and E22. (See SYSTEM TROUBLE ERROR CODES for a  
description of error codes.)  
RESET  
SYS TRBL  
Y/N  
Y/N  
Reset Sensor Watch Failure? (Sensor Watch programmed? YES NO).  
RESET  
SENSOR MSG  
Your system may have been programmed for Sensor Watch, a feature which  
supervises the motion sensors in the system. If a Sensor Watch failure occurs, a  
System Trouble E22-NN will result, where NN represents the zone number of the  
sensor in question. To reset, press C to clear the display, enter the Function  
Menu, scroll to ”RESET SENSOR MSG“ and press D. If you cannot correct the  
problem, call for service. (Note: This function available with GEM-P9600 and GEM-P3200 control  
panels only).  
START  
EXIT TIME  
Start Exit Time? (Optional) (Start Exit Time programmed? YES NO)  
Y/N  
In Commercial Burglary systems, exit delay may have been programmed to start after a  
central-station “ringback” (verification) signal has been received. If the ringback tone  
has not been received within about 30 seconds after arming, a communication problem  
may exist. Use this function to start exit delay manually, then exit the premises  
immediately. Be sure to have your alarm specialist check communications with the  
central station as soon as possible. (Note: This function available with GEM-P9600 and GEM-  
P3200 control panels only).  
17  
 
KEYPAD FUNCTIONS  
Activate Telephone Test? (Telephone Test programmed? YES NO). Sends a  
communicator test to the central station. A communication failure will be indicated  
at the keypad by a system trouble “E03-FAIL TO COMM” display. Repeat the test  
to attempt to correct a communication failure, as any successful communication  
will clear this display.  
ACTIVATE  
DIALER TEST  
Y/N  
Delay Arming 1-4 hours. (Not for UL-listed systems). Your system may be set to  
TO ARM IN 1-4 HRS  
PRESS 1-4 /N  
arm automatically after a delay period of 1 to 4 hours.  
To Delay Arm the system:  
With the function “TO ARM IN 1-4 HRS“ displayed in the window, enter the  
desired Delay Arming time in hours (1, 2, 3,or 4), followed  
by J.  
At the end of this 1 - 4 hour Delay Arming period, the siren will sound a 2-second  
warning and the keypad will begin a 15-minute arming countdown with the sounder  
pulsing. The sounder may be silenced at this time by pressing C, but it will turn  
back on with a steady warning tone 1 minute prior to arming, at which time the  
building must be exited.  
The same steps can be used to delay a scheduled Auto Arming, if your system has  
been programmed as such.  
18  
 
KEYPAD FUNCTIONS  
Activate Program? Activates the Program Mode from Keypad No. 1. Note: This  
feature is disabled while armed. (See PROGRAMMING USER CODES)  
ACTIVATE  
PROGRAM  
Y/N  
Y/N  
Activate Download? For installer's use only. If accidentally enabled, press  
C to exit. Note: This feature is disabled while armed.  
ACTIVATE  
DOWNLOAD  
Relay Control? (Relay Control programmed? YES NO).  
RELAY  
CONTROL  
Turns ON or OFF one or more programmed Relay Groups. Press J to turn the  
Y/N  
displayed group on or off; press NEXT(E) to proceed to the next group, or  
PRIOR (F) to scroll back to the previous group. Press C when done.  
(Note: This function available with GEM-P9600 and GEM-P3200 control panels only).  
Relay Group 01: [ ____________________________________ ]  
Relay Group 02: [ ____________________________________ ]  
Relay Group 03: [ ____________________________________ ]  
Relay Group 04: [ ____________________________________ ]  
Relay Group 05: [ ____________________________________ ]  
Relay Group 06: [ ____________________________________ ]  
Relay Group 07: [ ____________________________________ ]  
Relay Group 08: [ ____________________________________ ]  
19  
 
CENTRAL STATION MONITORING  
Your alarm specialist may have  
arming (Closing Report), the central  
Opening and/or Closing Reporting.  
Your system can notify the central  
station every time it is disarmed or  
armed. Any or all of up to 96  
programmed your system to be  
monitored by a central station. The built-  
in digital communicator can transmit  
emergency signals and status reports to  
the central station 24 hours a day.  
station will acknowledge arming.  
This will signal at the keypad as a  
“ringback” beep. Note: If the  
ringback signal is not heard, call for  
service.  
different users can each be  
identified. If your system reports on  
Communicator Features  
Abort Delay. Ask your installer which  
of your zones have Abort Delay, a  
delay that enables you to reset the  
system before it communicates to  
the central station. Your system  
has a SIA CP-01 required Abort  
Delay of 30 seconds. It may be re-  
moved or increased up to 45 sec-  
onds (at your option) by consulting  
with your installer.  
Regular Burglary (Non-24-Hour) Zone  
reports are aborted by disarming  
within the delay period. 24-Hour  
Zones and zones programmed to  
report restores must be restored  
first, then the panel armed and  
disarmed, all within the delay  
period.  
20  
 
ADVANCED FEATURES  
Security Bypass/Unbypass  
(Security Bypass programmed? YES NO).  
In high-security applications, zones may be bypassed (or unbypassed) only if a valid code is entered first, as follows:  
1. Enter a User Code valid for bypass, then press B.  
2. Press B then the zone number (or vice versa) to deactivate that zone.  
Similarly, a bypassed zone may be unbypassed using the same procedure. (This feature available for GEM-P1664/3200/9600  
panels only).  
Start Exit Time After Ringback (for Commercial Burglary Systems only)  
(Optional - Start Exit Time programmed? YES NO).  
If your system reports to a central station, your panel may have been programmed to start exit delay after the central-station  
ringback (verification) signal. Then, after arming, your system will communicate to the central station. After the central station  
acknowledges receipt (ringback), exit delay will start. If ringback is not heard within about 30 seconds, a communication  
problem may exist; call for service. Function 11 (Start Exit Time) may then be used to manually start the exit delay, however  
reporting capability may be sacrificed. (If your system does not report or the ringback feature was not programmed, exit delay  
will start as soon as your code is entered. Also note that if an exception window is programmed, and the closing is within that  
window, no ringback is provided. Ask your alarm professional if this feature is enabled). (This feature available for GEM-  
P3200/9600 panels only).  
Exit-Delay Restart  
(Exit-Delay Restart programmed? YES NO).  
On arming, the programmed exit delay will start. After the exit/entry door has been opened and then closed, exit delay will re-  
start if the door is opened again. The Exit-Delay Restart feature will occur one time only in any arming period. (This feature  
available for GEM-P3200/9600 panels only).  
21  
 
PROGRAMMING (OPTIONAL)  
User Program Mode  
Your Installer has programmed into your system a special User Program Code which can be used to not only Arm and Disarm  
the system, but also to enter the User Program Mode, where you can program other User Codes, Zone Descriptions and also  
set the system Time and Date. The following explains how you will use this code to program or erase additional User Codes:  
Enter the User Program Mode  
ACTIVATE  
PROGRAM  
1. Enter your User Code, then press A to enter the Function Mode.  
Y/N  
2. Answer NO until “ACTIVATE PROGRAM Y/N” is displayed, then press YES. “ENTER USER  
CODE” will display indicating that the system is ready for User Code programming.  
Programming / Reprogramming a User Code  
ENTER USER CODE  
123  
1. Enter the digits of the user number to be programmed, followed by AA. (Example:  
-
-
for User 4, enter 04AA).  
2. Enter the new User Code (up to 6 digits)  
3. Press D to save the new User Code. Duplicate Codes are not allowed; therefore a duplicate  
ENTER USER CODE  
-
-
Code entered in the LCD Window will erase when D is pressed.  
Repeat Steps 1 through 3 for each User Code to be programmed.  
Erasing a User Code  
1. Enter the digits of the user number to be erased followed by AA.  
ENTER USER CODE  
4567  
-
-
2. Press G0 to erase each digit of the User Code and then press D.  
Note: The GEM-X255 panel will display  
users in 3 digits, for example:  
Example: Erase User 3’s 4-digit User Code:  
001  
4567  
-
-
Press 0 3AAG0G0G0 G0 J.  
22  
 
PROGRAMMING (OPTIONAL)  
Reviewing a Programmed User Code  
To review an existing User Code, enter the user number and the corresponding User Code will display.  
Exiting the User Program Mode  
When you have completed programming or erasing User Codes, press C to exit the User Program Mode.  
Programming Example:  
Program the User 3 Code to “3784”:  
1. Enter your User Code, followed by A.  
2. Answer NO (press F ) repeatedly until “ACTIVATE PROGRAM Y/N” is displayed, then press YES  
(E). The display will read: “ENTER USER CODE”  
3. Press 03 for User No. 3, then press A A, followed by 3784.  
4. Press J to save the code. Note: Duplicate Codes are not allowed; therefore a duplicate Code entered in the  
LCD Window will erase when D is pressed. Press C to exit the Program Mode.  
Notes:  
If the system contains more than one keypad, only the keypad designated “No. 1” may be used for programming (if in  
doubt which is No. 1, ask your installer).  
While in Program Mode, the ARMED and STATUS lights remain off and burglar and fire alarm functions are disabled.  
In selecting your codes, do not program repetitive numbers (1111), consecutive numbers (1234), your birth date, address, or other  
obvious combinations. Choose a code of up to six digits (a minimum of four is recommended, and required in UL installations). If  
the keypad detects no Program Mode activity for more than 4 minutes, a tone will sound. Press C to silence.  
23  
 
PROGRAMMING (OPTIONAL)  
Programming Zone Descriptions  
The zone descriptions which appear on the keypad display may be programmed in the User Program Mode.  
Enter the User Program Mode  
ACTIVATE  
1. Enter your User Code, then press A to enter the Function Mode.  
PROGRAM  
Y/N  
2. Answer NO (press F) until “ACTIVATE PROGRAM Y/N” is displayed, then  
press YES (E).  
01- FRONT DOOR  
3. “ENTER USER CODE” will display, press NEXT (E) and the keypad will  
display the Zone 1 Description.  
Entering a new zone description (Cell Phone-Style Entry)  
CELL PHONE-STYLE ENTRY  
Use buttons Aand Bto move the cursor under the letter to be changed.  
CHARACTERS  
DISPLAYED  
IN SEQUENCE  
HOLD  
G
AND  
CHARACTERS  
DISPLAYED  
IN SEQUENCE  
Press 0through 9and Gto select letters. The first press will display  
PRESS  
the first character, the next press will display the next character. See the table at  
left and page 25 for more information.  
PRESS  
ABC1  
DEF2  
GHI3  
JKL4  
MNO5  
PQR6  
STU7  
VWX8  
YZ90  
abc1  
def2  
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
Use buttons Aand Bto move the cursor as needed. Press Dto save.  
ghi3  
To advance to the next zone (or to any other zone):  
jkl4  
Move the cursor to the displayed zone number (i.e., “01”) using Aand B.  
mno5  
pqr6  
Change the zone number using keys 0through 9. Enter two digits for the  
stu7  
zone number (after entering the first digit, the cursor will automatically advance to  
the second digit). When the second zone number digit is entered, the cursor will  
automatically advance to the right, allowing the description locations to be entered.  
vwx8  
yz90  
(SPACE) • - .  
( ) , / : ? #  
(Reserved)  
Always press D to save each zone description.  
24  
 
ENTER ZONE DESCRIPTIONS -- "CELL PHONE STYLE"  
EXAMPLE: Repeatedly press 3  
to display "G H I 3" in sequence  
1 2 3  
A
ABC1  
DEF2  
GHI3  
(RIGHT)  
D
4 5 6  
B
(SAVE)  
CELL PHONE-STYLE ENTRY  
JKL4  
MNO5  
PQR6  
(LEFT)  
CHARACTERS  
DISPLAYED  
IN SEQUENCE  
HOLD  
G
AND  
CHARACTERS  
DISPLAYED  
IN SEQUENCE  
PRESS  
7 8 9 0  
C
PRESS  
ABC1  
DEF2  
GHI3  
JKL4  
MNO5  
PQR6  
STU7  
VWX8  
YZ90  
abc1  
def2  
1
2
3
4
5
6
7
8
9
0
1
2
3
4
5
6
7
8
9
0
(SPACE)  
STU7  
VWX8  
YZ90  
• - . ( ) ,  
/ : ? #  
ghi3  
jkl4  
mno5  
pqr6  
stu7  
Use Aand Bbuttons to move the cursor as needed. Press Dto save.  
Hold Gand press number to display lowercase letters in sequence.  
vwx8  
yz90  
(SPACE) • - .  
( ) , / : ? #  
(Reserved)  
25  
 
PROGRAMMING (OPTIONAL)  
Programming the system Date and Time.  
The User Program Mode may also be used to set the system Date and Time which display on the keypad.  
Enter the User Program Mode  
ACTIVATE  
PROGRAM  
1. Enter your User Code, then press A to enter the Function Mode.  
Y/N  
2. Answer NO (press F) until “ACTIVATE PROGRAM Y/N” is displayed,  
then press YES (E).  
ENTER DATE  
00/00/00  
3. “ENTER USER CODE” will display, press NEXT (E) until the keypad  
displays the “Enter Date” screen.  
Programming the Date  
1. At the Enter Date screen, simply punch in the correct date using the numeric  
ENTER DATE  
07/29/00  
keypad buttons.  
For example, for July 29, 2000, enter: 07 29 00  
2. Press D to save the Date.  
Programming the Time  
ENTER TIME  
After entering in the Date, press NEXT (E) for the Time Entry screen.  
(12:00A)  
(06:30P)  
1. At the Enter Time screen, simply punch in the correct time using the numeric  
keypad buttons and if necessary, press any numeric button to change the AM  
display to PM (or vice versa).  
ENTER TIME  
For example, for 6:30 PM, enter: 06 30 (0if necessary)  
2. Press D to save the Time.  
26  
 
KEYPAD MESSAGES  
The keypad can display the following functional messages. Other diagnostic messages are available for the installer  
or servicer. Should any unfamiliar messages appear, call your dealer for service.  
All zones operating; system can be armed. If displayed (GEM-P9600/3200 panels only), “C”  
denotes Chime Mode on. (Note: This message may have been customized by your installer).  
SYSTEM READY  
(DATE) (TIME)  
C
Panel reporting to central station on arming. If necessary, wait for ringback signal before  
exiting (with GEM-P9600/3200 panels only).  
PLEASE WAIT  
FOR RINGBACK  
Exit delay in progress. XXX denotes exit time remaining, in seconds. If displayed, “S”  
indicates Service Code active; "I" indicates arming with Instant protection.  
PLEASE EXIT IN  
XXX SECONDS  
Entry delay in progress. XXX denotes entry time remaining, in seconds.  
DISARM NOW  
XXX SECONDS  
System armed. With the GEM-P3200-9600 panels, the “I” indicates arming with Instant  
protection.  
SYSTEM ARMED I  
(DATE)  
(TIME)  
Zones not secured (doors or windows may be open). Faulted zone(s) will scroll.  
ZONE FAULTED  
Arming attempted with faulted zone. The display will scroll the zone faults. Secure the zone(s)  
and arm system.  
CAN'T ARM SYSTEM  
ZONES FAULTED  
(With pulsing sounder). Trouble condition on a Day Zone (followed by one or more zone  
descriptions). Press the C button to silence sounder.  
DAY ZONE TRBL  
27  
 
KEYPAD MESSAGES  
Alarm condition, followed by zone description(s). “ALARM” and zones will display after  
system is disarmed. Note zones, then press C to clear keypad.  
****ALARM****  
(With pulsing sounder.) Trouble condition on a Fire Zone. Press C to silence  
sounder. Correct trouble or call for service.  
***FIRE TRBL***  
***FIRE ALARM***  
(With pulsing sounder.) Alarm condition on a Fire Zone. Press C to silence  
sounder. Evacuate premises or correct cause of alarm.  
(For partitioned systems only.) Code not valid for area.  
CODE DENIED  
INCORRECT AREA  
Wrong code entered or “Easy Bypass” function not enabled.  
INVALID ENTRY  
TRY AGAIN  
(In Global Arming Mode). Arming prevented due to unsecured zone. “#” represents  
CAN’T ARM  
SYSTEM/  
AREA # IN TROUBLE  
number of area with unsecured zone. Press area number, then G, then J to view  
zones in that area. Correct problem, then arm as normal. (For GEM-P1664/3200/9600  
panels only).  
28  
 
KEYPAD MESSAGES  
The system is in the process of reporting a cancel signal to central station which will  
cancel the alarm which it has just reported.  
ATTEMPTING TO  
CANCEL  
The alarm signal has been cancelled during the Abort Delay (before an alarm signal  
report was sent to the central station). If cancelled after the alarm signal report was  
sent, this message appears when the system receives an acknowledgment from the  
central station of the cancellation of the alarm signal.  
ALARM CANCELED  
**SYSTEM TRBL**  
Indicates problem(s) detected on system. (See examples below and SYSTEM  
TROUBLE ERROR CODES for a complete list of system troubles and corrective  
actions.)  
Check power transformer. Check for blown fuse or circuit breaker; general power  
outage.  
AC POWER FAIL  
E01-00 SERVICE  
Battery weak. If not recharged within 24 hours, replace battery.  
Communication failure to central station.  
LOW BATTERY  
E02-00 SERVICE  
COMM FAIL  
E03-00 SERVICE  
29  
 
GLOSSARY  
Following are brief descriptions of terms and features used herein that may be unfamiliar to you. Some of the features are  
programmable options that may or may not apply to your particular system.  
Areas. Each Area may be controlled  
by its own keypad or by a keypad of  
a different Area through Managers  
Mode..  
Abort Delay - A delay period that  
allows the control panel to be reset,  
thus aborting a report to a central  
station.  
Chime - A keypad beep while  
disarmed alerting that the  
programmed zone has been opened.  
Closing Window - (Optional.) A  
time interval within which closing  
(arming) is permitted without  
Access Code - A code (up to 6  
digits) used to remotely unlock a  
door.  
Arming/Disarming - Turning the  
system on/off by entering your code  
reporting to the central station.  
at the keypad, then pressing J.  
Battery - Backup power source in  
the control-panel enclosure to  
provide protection in the event of a  
power failure.  
Ambush Code - A code entered  
when forced to disarm. Sends a  
silent alarm to the central station with  
no indication at the keypad. There  
are two types: (1) A 2-digit code  
(prefix) entered just prior to your nor-  
mal User Code and (2) A separate and  
unique User Code used in place of  
your normal User Code.  
Communicator - Reports  
intrusions, emergencies, openings,  
closings, etc. directly to the central  
station over telephone lines.  
Control Panel - The brain of the  
system, it controls all system  
functions.  
BYPASS Button - Enables you to  
manually remove one or more  
protective zones from the system.  
Directory - A listing of the  
programmed zone descriptions  
stored in memory.  
Central Station - Monitors  
incoming reports and emergency  
messages from a digital  
communicator and notifies the proper  
authorities.  
Area -  
Some systems may be divided, or  
partitioned, into smaller independent  
subsystems, which are referred to as  
Easy Arming - Quick arming by  
pressing J(optional).  
30  
 
GLOSSARY  
station of a fire, auxiliary, or police  
emergency.  
trouble will result).  
Exit/Entry Delays - Separate delays  
that let you exit and enter your  
premises without setting off an alarm  
when the system is armed.  
Ringback - A beep after arming  
verifying the central-station's receipt of  
a closing report.  
Partitioned System - A system that  
has been subdivided into two or more  
(up to eight) independent subsystems  
(areas).  
INTERIOR Button - Bypasses  
Interior Zones on arming (see Zones -  
Interior Zones).  
Service Code - A code intended for  
temporary use.  
Pre-Alarm Warning. - A keypad  
sounder alert of an impending alarm.  
This option is programmable by zone  
for the same duration as that  
programmed for Abort Delay (see  
Abort Delay).  
Sounder - A local warning device at  
each keypad to alert that (a) entry  
delay has started; (b) an attempt was  
made to arm with a zone in trouble;  
(c) a Day-Zone condition exists (see  
Zones: Day Zone); (d) 10 seconds exit  
time remaining; (e) invalid code  
Instant Protection - Arming without  
entry delay using the F button  
while remaining on the premises.  
Keypad - Puts control-panel  
functions at your fingertips. It can be  
mounted anywhere in your premises.  
Report - A transmission to a central  
station notifying of a change in the  
status of the system (alarm, trouble,  
low battery, etc.).  
entered; or (f) central station  
acknowledged arming (see Ringback).  
Manager's Mode - In a partitioned  
system, a low-security operating  
mode that allows arming by area.  
System Trouble - A problem (low  
battery, power failure, etc.) detected in  
the system.  
RF Low Battery - (Wireless sys-  
tems only) Weak transmitter battery.  
Panic Buttons - Blue buttons on  
the keypad (G and 7,  
8 or 9). If enabled,  
pressing G together with 7,  
8 or 9 will alert the central  
RF Check In - (Wireless systems  
only) Periodic test report from  
transmitter (if a report is not received  
on time, a supervisory-failure system  
Trouble - A zone fault; an open  
door, window, or other problem that  
may prevent arming.  
31  
 
GLOSSARY  
User Code - Your personalized  
code for arming and disarming the  
system. It may contain up to six digits.  
Exit/Entry Follower Zone:  
Provides exit and entry delay for  
interior devices. Entry delay  
only occurs if re-entry takes  
place through the normal exit/  
entry door first.  
Priority Zone:  
prevents arming if in trouble.  
A zone that  
Zones - Independent circuits that  
protect specific areas of the  
premises:  
Priority Zone with Bypass:  
Priority Zone that can be  
bypassed using the  
A
C
button.  
Auto-Bypass Zone: A zone that  
will be automatically bypassed  
from the protection system if it is  
in trouble (faulty) when the  
system is armed.  
Fire Zone: Detects fire alarms  
or trouble conditions.  
Selective-Bypassed Zone:  
zone that can be individually  
bypassed using the  
button.  
A
Interior Zones: Circuits within  
the premises, usually including  
space-protection devices,  
interior doors, etc.; but not  
exterior doors or windows.  
These can all be bypassed  
simultaneously using the  
E button. (Two groups of  
B
Burglary Zone:  
Detects  
intrusion.  
24-Hour Zone: A zone that is  
armed and ready at all times to  
respond to an emergency  
situation.  
Day Zone: A zone that will  
cause a visual and audible  
indication at the keypad if it is in  
trouble while disarmed.  
Interior Zones may be  
programmed for each area.)  
32  
 
SYSTEM TROUBLE ERROR CODES  
Your control panel is capable of detecting a variety of troubles that may affect system performance. In the unlikely event that a  
problem should occur, the SYS TBL (system trouble) icon will display on the left side of keypad window along with one or more of  
the following error codes. If the problem is related to a specific zone or device, the corresponding number will also be indicated.  
Below is a list of the most common troubles along with the necessary corrective action, if any. If a message appears that is not listed  
below, call your security professional for service. When a system trouble occurs, the keypad can be silenced and the display can be  
cleared by pressing C. The system can then be armed and disarmed as usual.  
Note: If you cannot clear a system trouble yourself, call installing company for service as soon as possible.  
Trouble  
Indication  
System Trouble  
Condition  
Action  
AC Power Failure  
Low Battery  
This trouble will occur if AC power is not present. Make sure system transformer is plugged into  
AC receptacle and check the circuit breaker, otherwise call installing company for service.  
E01-00  
E02-00  
If there has been a recent power failure, the battery may be partially depleted and must be  
recharged by the control panel. The control panel performs an automatic daily test of the  
battery, at which time the trouble will clear if the battery has been recharged.  
If the trouble does not clear in 24 hours, call installing company for service.  
Communication  
Failure  
The system was not able to report to central station. If this is due to a temporary interruption in  
the telephone service, the trouble can be cleared when the service is restored by performing a  
Communication Test:  
E03-00  
1
2
3
While disarmed, enter your User Code followed by A.  
Answer NO (F) until “ACTIVATE DIALER TEST” appears in the window.  
Press YES (E) to send a test signal to the central station.  
If the trouble continues, call installing company for service.  
33  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
Wireless Transmitter  
Supervisory Failure  
A problem has been detected with a wireless transmitter. Call installing company for service.  
E04-NN  
E05-NN  
Wireless Transmitter The battery in a wireless transmitter is low and should be replaced. This transmitter is on the  
Low Battery  
zone corresponding to the number NN. The replacement battery for the GEM-TRANS2 door/  
window transmitter, GEM-PIR motion detector and GEM-GB glass break detector is the Duracell  
DL123A 3 volt lithium. (2 required for the GEM-PIR and GEM-GB). The replacement battery for  
the GEM-SMK is the Duracell MN1604 9 Volt Alkaline (2 required). The GEM-DT Dual  
Technology Sensor requires 4 C cell alkaline batteries.  
Warning: Replace batteries only with the same type as specified above. Use of another battery  
may present a risk of fire or explosion. Do not recharge or disassemble battery, or dispose of in  
fire.  
Receiver Response  
Failure  
Call installing company for service.  
E06-NN  
Download Failure  
Call installing company for service.  
E07-00  
E08-00  
Telephone Line Cut  
The telephone line has failed. If telephone service has been temporarily interrupted, the trouble  
will clear automatically when it is restored. Otherwise, call installing company for service.  
System Cold Start  
E09-00  
34  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
Keypad Response Failure  
Keypad Tamper  
Call installing company for service.  
E10-NN  
E11-NN  
A keypad has been removed from the wall. Call installing company for service if  
problem cannot be repaired.  
Expansion Zone Module  
Response Failure  
Call installing company for service.  
E12-NN  
E13-NN  
E14-NN  
E15-NN  
E16-NN  
Expansion Module Tamper The cover has been removed from a zone expansion module. A problem has been  
detected with an Expansion Module. Call installing company for service.  
Relay Board Response Fail- NN= Relay Board Number. Call installing company for service.  
ure  
RF Transmitter Tamper  
Wireless Transmitter Tamper Cover removed. NN=Transmitter Number. Call installing  
company for service.  
Wireless Receiver Jam  
A problem has been detected with the wireless receiver. Call installing company for  
service.  
Receiver Tamper Condition Call installing company for service.  
E17-NN  
E18-NN  
The batteries (2) in the wireless KeyFob transmitter indicated are low and should be  
KeyFob Transmitter Low  
Battery  
replaced. The replacement battery is the #386 watch battery.  
Warning: Replace batteries only with the same type as specified above. Use of another  
battery may present a risk of fire or explosion. Do not recharge or disassemble battery, or  
dispose of in fire.  
35  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
User Program Memory Call installing company for service.  
Error  
E19-00  
Dealer Program  
Memory Error  
Call installing company for service.  
E20-00  
E21-00  
E22-NN  
System Shutdown  
Call installing company for service.  
Sensor Watch Activity A Motion Sensor on the zone indicated has failed the programmed Sensor Watch activity test.  
Failure  
Insure that the sensor is able to detect activity in the area; clear any obstacles which may be  
blocking the sensor from detecting activity. Press C to clear the display, and then use the  
Function Menu to Reset Sensor Watch Failure (see page 17). If you cannot correct the problem  
yourself, call installing company for service.  
Burglary Bus Failure  
Service Message  
Printer Failure  
Call installing company for service.  
E23-00  
E24-00  
E27-00  
E39-00  
The system is in need of a preventive maintenance service call. Call installing company for  
service. (With GEM-P9600/3200 panels only).  
Call installing company for service.  
Receiver Capacity  
Error  
Call installing company for service.  
36  
 
SYSTEM TROUBLE ERROR CODES  
Trouble  
System Trouble  
Action  
Indication  
Condition  
RF Self Test Failure  
A wireless motion sensor on the zone indicated has failed its automatic self test routine.  
Call installing company for service.  
E40-00  
E41-NN  
E51-00  
E58-00  
E59-00  
E66-00  
E99-00  
Fire Trouble  
A problem has been detected on the Fire zone indicated. Call installing company for service.  
(GEM-P1632, GEM-P816 and GEM-P1664 panels only).  
Bell/Siren Trouble  
Telemetry Trouble  
Telemetry Failure  
There is a problem with the Bell or Siren. Call installing company for service.  
Call installing company for service.  
Call installing company for service.  
Dirty Smoke Detector Clean Smoke Detector or call installing company for service.  
Keypad Panic Shorted Call installing company for service.  
too Long  
37  
 
TROUBLESHOOTING  
What do I do if...  
For more info...  
I try to arm my system but the keypad just displays “ZONES NOT NORMAL” and “CAN’T ARM  
SYSTEM” and beeps at me.  
If the green STATUS light is off, a zone is open. Find and secure the open window or door.  
See Page 6  
I try to arm my system but the keypad displays “SYSTEM TROUBLE” and beeps at me. The  
Error Codes numbers are displayed.  
A System Trouble has been detected. Note the scrolling error codes, which represent the  
trouble. Press C and you will now be able arm to the system, but the trouble must be  
fixed as soon as possible.  
See Page 7 & 33  
See Page 11  
The Fire Alarm is sounding and I don’t know how to turn it off.  
If a fire is in progress, evacuate the premises immediately! If necessary, call the Fire Department from  
an outside phone. If there is no evidence of a fire, enter your code and press J to silence the alarm.  
Note the Zone Number displayed. Check the smoke detector(s). If a smoke detector tripped, its red  
alarm indicator light will be on. Press C to silence the keypad sounder.  
38  
 
NOTES  
39  
 
NAPCO LIMITED WARRANTY  
NAPCO SECURITY SYSTEMS, INC. (NAPCO) warrants its products to be free from manufacturing representations, whether oral or written, are either merged herein or are expressly canceled. NAPCO  
defects in materials and workmanship for thirty-six months following the date of manufacture. NAPCO will, neither assumes, nor authorizes any other person purporting to act on its behalf to modify, to change, or to  
within said period, at its option, repair or replace any product failing to operate correctly without charge to assume for it, any other warranty or liability concerning its products.  
the original purchaser or user.  
In no event shall NAPCO be liable for an amount in excess of NAPCO's original selling price of the product,  
This warranty shall not apply to any equipment, or any part thereof, which has been repaired by others, for any loss or damage, whether direct, indirect, incidental, consequential, or otherwise arising out of any  
improperly installed, improperly used, abused, altered, damaged, subjected to acts of God, or on which any failure of the product. Seller's warranty, as hereinabove set forth, shall not be enlarged, diminished or  
serial numbers have been altered, defaced or removed. Seller will not be responsible for any dismantling or affected by and no obligation or liability shall arise or grow out of Seller's rendering of technical advice or  
reinstallation charges.  
service in connection with Buyer's order of the goods furnished hereunder.  
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE NAPCO RECOMMENDS THAT THE ENTIRE SYSTEM BE COMPLETELY TESTED WEEKLY.  
DESCRIPTION ON THE FACE HEREOF. THERE IS NO EXPRESS OR IMPLIED WARRANTY OF  
MERCHANTABILITY OR  
A
WARRANTY OF FITNESS FOR  
A
PARTICULAR PURPOSE. Warning: Despite frequent testing, and due to, but not limited to, any or all of the following; criminal  
ADDITIONALLY, THIS WARRANTY IS IN LIEU OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE tampering, electrical or communications disruption, it is possible for the system to fail to perform as  
PART OF NAPCO.  
expected. NAPCO does not represent that the product/system may not be compromised or circumvented;  
or that the product or system will prevent any personal injury or property loss by burglary, robbery, fire or  
Any action for breach of warranty, including but not limited to any implied warranty of merchantability, must otherwise; nor that the product or system will in all cases provide adequate warning or protection. A  
be brought within the six months following the end of the warranty period.  
properly installed and maintained alarm may only reduce risk of burglary, robbery, fire or otherwise but it is  
not insurance or a guarantee that these events will not occur. CONSEQUENTLY, SELLER SHALL HAVE  
IN NO CASE SHALL NAPCO BE LIABLE TO ANYONE FOR ANY CONSEQUENTIAL OR INCIDENTAL NO LIABILITY FOR ANY PERSONAL INJURY, PROPERTY DAMAGE, OR OTHER LOSS BASED ON A  
DAMAGES FOR BREACH OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, EVEN IF CLAIM THE PRODUCT FAILED TO GIVE WARNING. Therefore, the installer should in turn advise the  
THE LOSS OR DAMAGE IS CAUSED BY THE SELLER'S OWN NEGLIGENCE OR FAULT.  
consumer to take any and all precautions for his or her safety including, but not limited to, fleeing the  
premises and calling police or fire department, in order to mitigate the possibilities of harm and/or damage.  
In case of defect, contact the security professional who installed and maintains your security system. In  
order to exercise the warranty, the product must be returned by the security professional, shipping costs NAPCO is not an insurer of either the property or safety of the user's family or employees, and limits its  
prepaid and insured to NAPCO. After repair or replacement, NAPCO assumes the cost of returning liability for any loss or damage including incidental or consequential damages to NAPCO's original selling  
products under warranty. NAPCO shall have no obligation under this warranty, or otherwise, if the product price of the product regardless of the cause of such loss or damage.  
has been repaired by others, improperly installed, improperly used, abused, altered, damaged, subjected  
to accident, nuisance, flood, fire or acts of God, or on which any serial numbers have been altered, Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or  
defaced or removed. NAPCO will not be responsible for any dismantling, reassembly or reinstallation limitation of incidental or consequential damages, or differentiate in their treatment of limitations of liability  
charges.  
for ordinary or gross negligence, so the above limitations or exclusions may not apply to you. This  
Warranty gives you specific legal rights and you may also have other rights which vary from state to state.  
This warranty contains the entire warranty. It is the sole warranty and any prior agreements or  
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the  
following measures: reorient the receiving antenna; relocate the computer with respect to the receiver;  
move the computer away from the receiver; plug the computer into a different outlet so that computer  
and receiver are on different branch circuits.  
If necessary, the user should consult the dealer or an experienced radio/television technician for  
additional suggestions. The user may find the following booklet prepared by the Federal  
Communications Commission helpful: “How to Identify and Resolve Radio-TV Interference Problems”.  
This booklet is available from the U.S. Government Printing Office, Washington, DC 20402; Stock No.  
004-000-00345-4.  
THE FOLLOWING STATEMENT IS REQUIRED BY THE FCC.  
This equipment generates and uses radio-frequency energy and, if not installed and used properly, that  
is, in strict accordance with the manufacturer's instructions, may cause interference to radio and  
television reception. It has been type tested and found to comply with the limits for a Class-B computing  
device in accordance with the specifications in Subpart J of Part 15 of FCC Rules, which are designed  
to provide reasonable protection against such interference in a residential installation.  
However, there is no guarantee that interference will not occur in a particular installation. If this  
equipment does cause interference to radio or television reception, which can be determined by turning  
NAPCO Security Systems, 333 Bayview Avenue, Amityville, NY 11701  
DESIGN PATS. PENDING  
 

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